A physiotherapist spends the day with their hands on a patient. Every missed caller is a potential new patient dialling the next practice.
Most callers want to make or move an appointment. Point them straight to your online calendar if you have one, and promise a call-back moment for those who prefer to be called.
Three scripts you can use right away
Replace the parts in [brackets] with your own details.
Welcome message
“Welcome to physiotherapy practice [name]. We are currently treating patients and cannot take your call. You can also book or move an appointment online at [website]. Or leave your name and number and we will call you back between treatments.”
After hours
“Welcome to physiotherapy practice [name]. The practice is currently closed. We are available on weekdays from [time] to [time]. You can also book appointments outside opening hours at [website]. See you soon!”
Voicemail
“You have reached the voicemail of physiotherapy practice [name]. Please leave your name and phone number and briefly say what you are calling about, and we will call you back today.”
Need more than one message?
See all prices and packages on one page, or create a single message first from $24.